Thomas was a relatively successful man, but it was built on one principle that he was smarter than everyone else in the room. He was never wrong, and people who are more talented than he was would be reminded of whose name is actually on the company door. Thomas often mentioned to clients that he was the smartest man in the room and instead of listening to his clients he trapped them into contracts where they could not get out. The keys to Thomas success was having customers in the major markets. Thomas had A large client in New York, Los Angeles, and Chicago.
Having these clients in those major cities ensured continued success for his ancillary customers. Because he felt he was the smartest man in the room and did not want to listen to his clients, a competitor emerged slowly; Steven started taking Thomas clients one by one. Steven provided better customer service and a superior product. Pretty soon Steven had all three major customers in those major cities. This forced Thomas to pay his client in two of those cities to stay competitive. Yes, you heard me right Thomas had to pay his customers. Today it was announced that one of its customers no longer wanted to take his money and branched out on their own.
Thomas problem was he never wanted to listen, and he was the smartest man in the room. Now he’s just a failed business on life-support waiting to die. Just last week a major contributor to Thomas’s success moved over and is working on Stevens team.
It’s not too late for Thomas, but he wouldn’t have lost so much if he wasn’t drunk on his vanity.
Pay attention to what your clients are saying make correct of course actions when necessary and stay in knowledgeable and stay current. You may not be the smartest person in the room, but you will be the most prosperous surrounding yourself with individuals who share your enthusiasm and drive for success.